With time, I’ve also learned that anticipation is the highest form of service. It’s not enough to react quickly; true white-glove support means heading off issues before they surface. This is why I design systems that are both scalable and serviceable, and why I proactively monitor the technologies I install. It’s why I maintain notes on each home’s infrastructure, preferences, and unique challenges, so that when a client calls years later, I can respond with knowledge, not guesswork. And when technology changes — as it inevitably does — I don’t just sell the next thing. I guide them through it, explaining what's worthwhile and what’s not, always with their lifestyle and long-term satisfaction in mind. Ultimately, this level of care is not something you advertise — it’s something your clients feel. It reveals itself in the way you remember their children’s names, their favorite playlists, the exact lighting level they like during dinner. It manifests in the calm assurance you bring during a renovation, or the extra time you take to train a new house manager or caregiver. It’s a lifetime of listening, learning, and refining that turns a technology firm into something far more enduring: a trusted presence behind the scenes, ensuring everything just works, beautifully.